Q: How do I redeem my reward points?
A: You may redeem your points online at checkout by selecting “Apply Points” or by phone through checking out the Young Living website for your home country’s contact number.
Q: How many points may I redeem each month?
A: You may redeem up to 350 points each month.
Q: If I cancel my enrollment in Essential Rewards, do I lose my points?
A: If you choose to cancel your enrollment in the Essential Rewards program, you forfeit all of your unused Essential Rewards points. You must contact Member Services to cancel enrollment. Your monthly participation in the program, if resumed, will accumulate points again at the 10 percent level.
Q: Do I retain points earned for returned products?
A: No. You will forfeit any points earned on products that you later return.
Q: How soon may I redeem points that I earn?
A: You earn points the minute your order is shipped. You may redeem points any time after you have participated in the program for two months.
Q: When redeeming my points, do I go by the dollar amount or the PV amount in the price list?
A: When redeeming Essential Rewards points, use the PV amount rather than the dollar value. For example, if you have 50 points, you may redeem them for any product with a PV value up to 50. Points may only be redeemed for products with full PV values. Not all products are eligible, and items purchased with Essential Rewards points are not returnable.
Q: May I use my points for promotional products, such as discounted items?
A: You may buy any regularly available products at regular price as part of your Essential Rewards order, but you will not receive the discounted pricing if the item is part of your Essential Rewards points order. Some promotional items may not be available for purchase at all using Essential Rewards points. Contact Customer Care by checking out the Young Living website for your home country’s contact number if you have questions about specific items.
Q: Do my points expire?
A: Yes. Unused points expire on a 12-month rolling basis, meaning they expire 12 months from when they were earned.
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